Best Price Guarantee Terms & Conditions

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The Maayo Hotel will make available the best guest room / price for the hotel (the "Best Price Guarantee"). "The Maayo Hotel" are the websites owned or operated by or on behalf of The Maayo Hotel bearing the logo and branding of The Maayo Hotel.

In the unlikely event that a lower price at The Maayo Hotel is made available on a non-The Maayo Hotel website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), The Maayo Hotel will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

For a claim to be eligible under the Best Price Guarantee:

• The claim must be submitted prior to, or within 24 hours after, making a reservation through a The Maayo Hotel Website, and at least 24 hours before the standard check-in time at The Maayo Hotel.

The claim must include:

• Booking Confirmation Number
• Full Name on the reservation
• Lower rate found (with currency)
• Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
• Url of the website where the lower price was found
• Reservation date
• Stay dates

A claim may be rejected by The Maayo Hotel if it is incomplete or concerns a non-The Maayo Hotel website.

PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

For the Competing Price to be valid, it must be a currently available lower published online room price for The Maayo Hotel, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).

• The Maayo Hotel will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same The Maayo Hotel.
• The Maayo Hotel will convert any Competing Price offered in a different currency than the price made available through the The Maayo Hotel Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
• Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
• The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by The Maayo Hotel when honoring a lower price.
• The Maayo Hotel may deny claims where the difference between the Competing Price and the price on the The Maayo Hotel Website is less than one percent.

The Best Price Guarantee does not apply to:

• Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
• Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
• Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
• Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
• Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).